Frequently Asked Questions
Everything you need to know about renting a storage unit with us.
Is it easy to get access?
It is extremely quick and easy to rent. Sign the lease on your phone or laptop, make your payment, and you're all set. Your gate code is sent right away and works during gate hours, 6 AM to 10 PM every day.
Is it month to month or do I sign a longer lease?
All units are month-to-month rentals. Give us 10 days' notice before your next billing date and you can move out without being charged for another month. There is no admin fee at move-in.
Will my rent go up?
Not in your first year. Every new rental, storage unit or parking space, comes with a 12-month rate guarantee: your monthly rate won't go up during your first 12 months.
Do you accept cash?
We do not accept cash. Payment can only be made via credit / debit card or via ACH (same as a check).
How do I make a payment?
You can pay online through our tenant portal, or call (785) 576-6234 for assistance.
Do you offer a student discount?
Yes — a 15% discount for students with a valid student ID. Let us know when you sign up and we'll apply the discount to your account. Student and military discounts cannot be combined with each other or with the move-in offer.
Do you offer a military or first responder discount?
Yes. Active-duty military, veterans and first responders get 15% off. Let us know when you sign up and we'll apply it to your account. Student and military discounts cannot be combined with each other or with the move-in offer.
Is coverage required?
Yes. Every rental needs coverage for what you store. Choose a protection plan at checkout ($3,000 of coverage for $15 a month or $5,000 for $25 a month, billed with your rent), or decline it by showing your own insurance policy that covers items in storage. See the Tenant Protection page for details.
What do I need to park a vehicle, boat or RV?
A photo ID plus the vehicle's license (registration), proof of ownership and proof of insurance for whatever you park, including trailers. Checkout asks for all three. The vehicle or trailer must be in running or towable condition, and spaces are for parking and storage only.
What are your hours?
Gate access is 6am – 10pm, seven days a week. If you need extended hours or 24/7 access, call or text us and we can set that up. There is no on-site office — you rent, pay, and get your gate code online or by phone. Phone hours are Monday through Saturday 9am – 6pm and Sunday Noon – 4pm; text (785) 727-2112 any time and we'll reply during phone hours.
Still have questions?
We're happy to help. Give us a call or send an email.